Terms & Conditions
Terms & Conditions – Statement Royale
Welcome to Statement Royale (www.statementroyale.com). These Terms & Conditions govern your use of our website, services, and purchases. By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing an order.
1. General
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Statement Royale is an online portal offering imitation and fashion jewellery in India.
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By using this website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent/guardian.
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We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our site constitutes acceptance of the updated terms.
2. Products & Pricing
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All products are displayed with accurate descriptions and images, but minor variations in color, finish, or craftsmanship may occur due to the handcrafted nature of our jewellery.
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Prices are listed in INR and are subject to change without prior notice.
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Promotional offers, discounts, and coupon codes may have separate terms which will apply at the time of use.
3. Orders & Payments
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All orders placed on our website are prepaid only. We do not offer Cash on Delivery (COD).
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Payments are processed securely via trusted gateways (Razorpay/Stripe/PayU/CCAvenue).
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Your order is confirmed only after successful payment and receipt of an order confirmation email.
4. Shipping & Delivery
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Orders are typically processed within 1–3 business days and delivered within 5–10 business days across India.
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Delays caused by courier companies, unforeseen events, or incorrect delivery details are beyond our control.
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For detailed timelines and conditions, please refer to our Shipping & Delivery Policy.
5. Refunds, Returns & Exchanges
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Returns are accepted only for damaged, defective, or incorrect items reported within 48 hours of delivery.
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Products must be unused, unworn, and in original packaging with tags intact.
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Refunds are processed to the original payment method within 7 business days of approval.
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Statement Royale reserves the right to decline returns/refunds at its discretion.
👉 For full details, see our Refund & Returns Policy.
6. Privacy & Data Protection
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Your personal information is collected, stored, and used in line with our Privacy Policy.
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We do not share or sell your information to third parties, except as required for payment processing, delivery, or legal compliance.
7. Intellectual Property
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All content on this website, including images, designs, text, and logos, is the property of Statement Royale.
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Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.
8. Limitation of Liability
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Statement Royale is not liable for delays, losses, or damages caused by courier companies, technical failures, or factors beyond our reasonable control.
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We are not responsible for allergic reactions or skin sensitivities to materials used in our jewellery.
9. Governing Law
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These Terms & Conditions are governed by and construed in accordance with the laws of India.
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Any disputes shall be subject to the jurisdiction of courts in New Delhi, India.
10. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
📧 Email: care@statementroyale.com
🌐 Website: www.statementroyale.com
📍 India
11. Grievance Redressal
In compliance with the Consumer Protection (E-commerce) Rules, 2020, we have appointed a Grievance Officer to handle customer complaints and disputes.
Grievance Officer Details
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Name: Lakshaya Sharma
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Designation: Grievance Officer
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Phone: +91-92200-37221
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Working Hours: Monday to Friday, 10:00 AM – 5:00 PM
Redressal Timeline
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Complaints are acknowledged within 48 hours or 2 Business days of receipt.
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Resolution or update is provided within 30 days, as mandated under the Consumer Protection (E-commerce) Rules, 2020.
🔄 Last Updated: September 2025
